Chances are you smile when you greet a customer in person. But what about on the
phone? Believe it or not, whether it’s a friend, a family member, or even a potential customer, people can actually see you through that
phone.
Well, not exactly. But they form a picture in their mind, and if you’re not smiling, that’s a part of the picture.
I don’t know why, but I still know that the act of smiling makes you sound and even feel happier. So when that phone rings, no matter what’s going on, I stop for a minute, stand up (this gives you more energy on the phone and it’s healthy) and smile. I want whoever is on the other end to feel how happy I am to get their call. And people
are more likely to buy from a happy person.
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