There’s a saying: “inspect what you expect.” That means we inspect what our employees are doing, whether it’s a routine job or something a little more complicated, to make sure what they do meet our expectations.
Because if it meets the owner’s expectations, it will meet the customers’ expectations, too.
And on the other hand, if we don’t inspect…well, how will we even know what we’re getting? Chances are we won’t until a customer doesn’t get what he expects – and by then, it will be too late.
President Reagan used to say “trust but verify.” I believe that saying
will serve you well in life.
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